AI agents that resolve support before it reaches your team
We build, train and deploy your AI agent, connected to your systems and live across web, Slack and mobile, so it's resolving real enquiries from day one.
Proven at scale
Live with Gelato Messina
One of Australia's largest hospitality brands runs customer support through Nexus.
What's included
Everything handled, so you don't have to learn a new tool
We build your knowledge base, configure and train your agent, and connect it to the systems you already use, all before it ever talks to a customer.
We ingest your documents, site content, and Google Drive, whatever holds your product and policy knowledge
We define direct responses for the questions you want answered exactly your way
We pick the right AI model for the job, balanced for quality and response time
Enterprise-grade security by default, tenant isolation, encrypted credentials, full audit logging
How it works
From knowledge base to deployed agent
We handle the build end to end. You get an agent that's answering correctly from day one, with a clear path for what happens when it can't.
- 01
We build your knowledge base
- 02
We configure and test your agent
- 03
We deploy across your channels
- 04
Your agent resolves real enquiries
- 05
Complex issues escalate, with full context
What it can do
Real actions, not just answers
Connects to your systems, customer lookups, payments, updates, through tools like Square and Lightspeed, or a custom connection for anything else
Searches the web when it needs to, with safeguards against untrusted content
Knows who it's talking to, so responses are personal and escalations arrive with context
Escalates properly, your team gets the details and the full conversation, ready to pick up, not start over
Analytics & insights
Measure what matters
A resolution score you can watch move, conversation volume over time, when your customers are actually reaching out, and how much time it's saving your team. All filterable by agent and channel.
Getting started
Live and answering correctly from day one
The Go-Live Program handles scoping, knowledge base build, and integrations upfront, so your agent isn't learning on the job at your customers' expense.
Ready to get your team's time back?
Book a demo and see how Nexus resolves support before it reaches your team. If you're ready to go, the Go-Live Program gets your agent built, trained and live.
Book a demo