Understand
We explore how work currently gets done within your chosen business function.
Business Improvement Workshop
Find what's holding your business back. Build a better way forward.
Your business has grown, but the processes and systems supporting it may not have kept pace. Our Business Improvement Workshop helps you understand where work gets stuck, uncover opportunities to improve and develop a practical roadmap to create more capacity.
Our clients
Who it's for
For businesses that know something could work better.
The workshop is designed for growing businesses experiencing operational complexity, disconnected systems or processes that rely too heavily on manual work and individual employees.
It's particularly useful when you know something could work better but aren't sure where to start or what to prioritise.
What happens
Understand, identify, plan.
Identify
We map the connected processes, uncover bottlenecks and identify opportunities to improve.
Plan
We develop a prioritised improvement roadmap with recommended solutions, indicative investment and potential business value.
Scope
One business function, done properly.
The workshop covers one business function and a connected group of processes within it. For example:
- Sales through to customer onboarding
- Order processing and fulfilment
- Customer support and service delivery
- Internal administration and operations
It's not designed to cover the entire business. The scope is deliberately focused, so the recommendations are specific enough to act on.
What you receive
Eight things, written down.
Every workshop ends with a written improvement roadmap. Here's what's in it.
Current-state findings
How work actually gets done today across the processes we map, written down in one place.
Key bottlenecks
Where work gets stuck, slows down or leans too heavily on manual effort and individual people.
Improvement opportunities
The changes worth making, and the ones that can wait.
Recommended solutions
Process improvement, automation, systems integration, AI or custom software, matched to the problem.
Potential business value
Hours saved, reduced costs and additional capacity, where these can be reasonably quantified.
Prioritised action plan
What to tackle first, what comes next, and why.
Indicative investment
A guide to what each recommendation is likely to cost, so you can weigh it against the value.
Implementation roadmap
The order to do the work in, so you know exactly what to do next.
Case study
How Avvio helped Gelato Messina resolve 67% of inbound customer enquiries using AI.
- Inbound enquiries
- 2,029
- Resolved by the AI agent
- 1,363
- Resolution rate
- 67.2%
- Months measured
- 6
The problem
Gelato Messina is one of Australia's largest hospitality brands. Every inbound customer enquiry landed with the support team, including the routine questions that took time away from the ones that needed a person.
The solution
We built, trained and deployed an AI agent on Nexus, connected to Messina's systems, to answer customer enquiries directly and escalate the complex ones to the team with full context.
The outcome
Over six months, the agent handled 2,029 inbound enquiries and resolved 1,363 of them without the support team, a 67.2% resolution rate.
Our approach
The problem decides the solution.
Recommendations may include process improvement, automation, systems integration, AI or custom software.
We don't start with a technology and look for somewhere to use it. Sometimes the fix is a tool you already pay for and nobody switched on. Sometimes it's a proper build. Often it's a process problem that no software solves. Knowing which one you're looking at is the point.
The format
Half a day with us, a roadmap you can act on.
The engagement includes preparation, a half-day facilitated workshop, analysis and roadmap development, followed by a 60-minute presentation of our findings. The follow-up can be conducted online or in person depending on your location.
Pre-work and preparation
We gather information about your chosen business function, its processes and the challenges you're facing, so the workshop time goes into the work.
Half-day facilitated workshop
About four hours together. We map the processes, understand how work gets done and identify the problems and opportunities.
Analysis and roadmap
We review the findings, assess each improvement opportunity and develop our recommendations into a written improvement roadmap.
Follow-up presentation
A 60-minute session to present the findings and walk you through the roadmap. Online or in person, depending on your location.
Price
$3,500
+ GST
A fixed-price engagement with a defined scope.
The full workshop fee is credited towards implementation when you proceed with Avvio within 30 days.
You're not required to proceed. The roadmap is yours either way.
Start with a free discovery call.
The discovery call is free. The workshop is the paid engagement.
We'll confirm it's the right fit, and which part of your business to focus on, before you commit to anything.
Questions, answered.
Not sure whether the Business Improvement Workshop is right for your business?
Start with a 30-minute discovery call. We'll discuss your challenges, understand what you're trying to improve and determine whether the workshop is the right next step.
The discovery call is free. The workshop is the paid engagement.